Thank you for shopping with FKA, we hope you love your purchase!

However, if you are not satisfied with your purchase, you can return it to us for a full refund.

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return. Products must not have been worn, and be returned to us in their original state. Items must not show any signs of wear, wash or damage. Security tags must not have been removed and items need to be returned in their original packaging. 

The returns items must be sent back within 28 days from the time the buyer has notified the seller.

To start a return, please email us at to notify us first. Place the item in its original packaging and mail your return to the following address:

Formerly Known As Ltd

120 Broughton Street

Manchester, UK. M8 8AN

Please note, you will be responsible for all shipping charges. We ask that you use a trackable method to mail your return.

If your country of residence is not the United Kingdom, shipping your goods may take longer than expected. We also do not cover any duty/taxes/custom fees that may incur with international shipments.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at

Shipping outside the UK

Anything posted to a country outside of the UK goes through customs to check it is not banned or restricted and you (the customer) pay the right tax or duty on it. Before you receive your purchase you may need to pay VAT, Customs Duty or Excise Duty. Unfortunately, these fees are beyond our control and will not be calculated at checkout. Please ensure to leave an email address and phone number so the courier can contact you if needed.